Operator Playbooks
For the operator who wants to know what actually works.
Evergreen guides for the AI deployment problems every operating leader at a small-cap or mid-cap company hits. Operating-model artifacts that include AI — not AI-first decks. Named operators. Real numbers. Trade-offs no vendor will write down.
Customer Service AI Without the Klarna Problem
How to deploy AI customer service in a small-cap or mid-cap business without ending up like the company that fired 700 humans, said it on stage, and quietly hired them back.
Predictive Maintenance That Actually Works
Lindsay Corporation built it on the failure that cost them the customer. GE built it on the failure that was easiest to model. One business now has an $80M MENA subscription deal. The other one wrote down $22 billion.
Where to Put AI First
A decision framework for the operating leader at a small-cap or mid-cap company picking the one place AI should go before anywhere else — and why most operators pick the wrong one.
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