Industry
Transportation & Logistics
3 pieces on The Craft of AI tagged with Transportation & Logistics — across The Brief, the Failure Museum, and the Playbooks.
Failure Museum — 3 exhibits
Uber Driver Deactivations
Driver accounts closed by software, with no person looking first
Uber · €824,990,000 fine, under appeal lost
Air Canada Chatbot
The chatbot made up a refund policy. The tribunal made the airline pay it.
Air Canada · Court-ordered refund + precedent setting lost
GM Cruise
$10B and eight years to learn that one incident ends the program
General Motors / Cruise · $10B+ lost
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