Industries / Transportation & Logistics

Industry

Transportation & Logistics

2 pieces on The Craft of AI tagged with Transportation & Logistics — across The Brief, the Failure Museum, and the Playbooks.

Failure Museum — 2 exhibits

Failure · Change Management 2022–2024

Air Canada Chatbot

The chatbot made up a refund policy. The tribunal made the airline pay it.

Air Canada · Court-ordered refund + precedent setting lost
Failure · Premature Scaling 2016–2024

GM Cruise

$10B and eight years to learn that one incident ends the program

General Motors / Cruise · $10B+ lost

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